$mail->Subject=“Test email using PHP mailer”
$mail->AddReplyTo(“from email”,“PHPPot”) $mail->SetFrom(“Your from email”,“from name”) Use your Gmail Username and Password to send email. When we send email using Gmail SMTP make sure to set SMTPAuth as TRUE and SMTPSecure as tls/ssl. We should set subject, content and header information. It is sufficient to have only and of this library. Here is example of another method: PHP Script for Sending Email using Gmail SMTPįor sending email using SMTP we need not have entire PHPMailer library. $sbj = “Sending email using Scriptcase” //Subject I figure this out… I hope someone still needs help on this.Īll i had to do is change the port to 465 and add ‘S’ right after the port to make it SSL (Secure)… I am using the same username and password in my Outlook settings which is working. However when I set up my gmail account I get the following message:
In this example, we will populate a new case form with below parameters – I am using common fields in the incident form for this.I have set up sc_mail using Vitors settings and it works. How to create a new case with predefined parameters? You will find the “Agent Scripts” tab in there. Go to “Customer Service Workspace” > Press “SHIFT” key and click on any case record, it should open in a tab and on your right side, there will be a “Smart Assist” pane. Where do I find the Run Macro feature inside a case form? I will outline some of the common questions and answers below with examples: However, if you are completely new to this, I have outlined every step required.īasic steps are first create macros> then create agent scripts > add the scripts to the sessions > Run macro within Case tab If you are familiar with Power Automate and Logic Apps, this will be easy. Macro : An automation flow to perform specific tasksĪgent Script: A set of steps followed by an agent ( these steps can include macros as well)Īutomation Dictionary – What we use to get context parameters such as Current Session, Current Tab, Current Case etc.
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