If the user is using an AMD-based computer, there is a yellow exclamation mark on the Bluetooth driver Realtek Bluetooth Adapter.If the user is using an Intel-based computer, there is a yellow exclamation mark on the Bluetooth driver Intel(R) Wireless Bluetooth(R).Problem 5: The user can't connect the computer to a mouse and can only use the touchpad to click the Windows icon and go to Device Manager.
Problem 4: The user clicks the Windows icon and the Settings icon, goes to Devices > Bluetooth & other devices, and finds that there is no Bluetooth switch or they can't enable or disable Bluetooth. Problem 3: The Bluetooth icon on the taskbar disappears. Problem 2: The computer can't find any external Bluetooth devices.
Problem 1: The computer can find other available Bluetooth devices but can't find the user's Bluetooth device.
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